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customer experience
The importance of relevance in retaining market share
November 2, 2022
Together with the staffing crisis that the industry is grappling with, one theme has dominated discussions over the last few…
Reward and Recognition Solutions
January 11, 2022
But creating guest loyalty shouldn’t be the remit of just one person. Everyone should be involved. It’s not just about…
What’s your ice cream moment?
November 5, 2021
Virtually free ice cream
Have very high retention
November 1, 2021
Do you have high retention?
Consistency is key
October 27, 2021
Consistency is repeat, repeat, repeat
Offer try before you buy
October 11, 2021
customer experience audits
Data powers better Customer Experience
September 17, 2021
A 360 view of your customers is powerful
Have a premium offering
September 9, 2021
Do you have a premium product or service?
Make consistent 1% improvements
September 3, 2021
Improve conversions
Attract, serve, retain
August 20, 2021
What's the name of the game?
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